1. Purchase the return collection service from our website.
2. Email the order ID number (#12345) to firstname.lastname@example.org and prefered collection date (at least 3 working dates from when you send the email)
3. If your collection address is different from the registered address, please include this in the email.
4.You don't need to download any shipping labels beforehand, the collection courier will bring the label to you door. Please keep a reference of your return tracking code when the courier turn up for your record.