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Replacement and Refund

If you want to return a product purchased from us for a repair, replace or refund, please request a Return Form by filling in all the requested fileds below. Our helpful customer service team will reply your message within 48 hours.

You will need to send your item with a Return Form. Please send us an email to request it, otherwise we may not be able to process your return request promptly.


If you are a resident in the UK, please click on the UK Return Form  to download the J&Y Return Form UK version.

If you are a resident in Republic of Ireland, please click on the Ireland Return Form to download the Return form Ireland version.


UK Return Address:

J&Y Return Dept

Unit D Lakeside Technology Park

Phoenix Way

Swansea SA7 9FF


Ireland Return Address:

Wiseloads (FAO J&Y)

Unit 15, Convoy Enterprise Centre,

Convoy, Co. Donegal.



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